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Terms of reservations

Hotel

Our entire reception team is at your disposal to take your reservation and answer any questions

There are several ways to reserve tables and rooms at the Côte Saint Jacques:

  • by phone: 03 86 62 09 70
  • directly via our site on the home page, by clicking on Reservations
  • by e-mail sent to: lorain@relaischateaux.com
  • by Fax: 03 86 91 49 70
  • by post: La Côte Saint Jacques, 14 Faubourg de Paris, BP 197, 89304 JOIGNY Cedex

In any case, in order to guarantee your reservation, we will ask you for a credit card number, date of expiration and the last three numbers in the pictogram on the back of the card.

If you prefer not to give out your credit card information, we will request a cheque for a deposit of 50% of the amount of your reservation in order to hold it.

Restaurant

Since the number of rooms is limited, room reservations for Saturdays and holidays must be accompanied by a reservation for a table in our restaurant.
In the event of a longer stay, it is recommended that you include your meals in the restaurant at the time of your reservation and confirm them as soon as you arrive at the Côte Saint Jacques.

Our restaurant is open:

  • daily for dinner, from 7:30 to 9:30 p.m. - last order. 
  • from Wednesday to Sunday for lunch, from 12 noon to 1:30 p.m. - last order. 

Terms for Room Cancellations

Our cancellation policy is designed to protect our customers, by ensuring they can keep their reservation even in the event of delays, and to protect the Côte Saint Jacques in the event of a late cancellation.
Should you decide to cancel you reservation within 8 to 15 days before arrival: we will not charge your card or we will refund your deposit cheque.

Should you decide to cancel your reservation within 2 to 8 days before arrival: we will charge your card for 25% of the price of your reservation or will refund 50% of your deposit.

Should you decide to cancel your reservation 2 days before your arrival: we will charge your card 50% of the price of your reservation or will keep your deposit made by cheque.

A room cancellation that was reserved for the same day must be made before 2 p.m. Otherwise, the cost of the room will be charged to the credit card given as a guarantee.

However, if we are able to let your room on the date set for your initial occupancy, we will not charge your card or will refund 100% of your deposit made by cheque.

To take advantage of the refund for your deposit, you must cancel your reservation by phone. The hotel reception will provide you with a cancellation number to keep as a receipt.

It is, however, recommended that you confirm your cancellation by fax or by e-mail and include this cancellation number.

Jean Michel Lorain

Propos de Chef

Jean Michel Lorain

Relais & chateaux
Relais & Châteaux La Côte Saint Jacques - Jean-Michel Lorain - Tel : +33 (0)3.86.62.09.70 - Fax +33 (0)3.86.91.49.70
14, Faubourg de Paris, 89300 JOIGNY - FRANCE - Admin - Normadmin - Normaweb